This Privacy Policy explains how Hubert Pawel Kuca ("we", "us", "our") collects, uses, and discloses personal information when you visit our Website at lorenmark.com, use our services, buy from us, or otherwise communicate with us (together, the "Services"). In this policy, "you" means any customer, visitor, or other individual whose personal information we process.
Please take a moment to read this policy. By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described below. Where the law requires your consent for particular activities (such as marketing communications or non-essential cookies), we will ask for it separately before carrying them out. If you do not agree with this policy, please do not use or access the Services.
Changes to This Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for operational, legal, or regulatory reasons. The latest version will be posted on the Website with a revised "Last Updated" date, and we will take any other steps required by applicable law.
Legal Basis for Processing
We act as the data controller for the personal information collected through the Services. Under the General Data Protection Regulation (GDPR) and Polish data protection law (the Act of 10 May 2018 on the Protection of Personal Data), we process personal information on the following bases: performance of a contract with you; our legitimate business interests, where they do not override your rights and freedoms; compliance with legal obligations to which we are subject; and your consent, where we rely on it and you may withdraw it at any time.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a number of sources, depending on how you interact with us. In addition to the purposes listed below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The personal information we obtain about you depends on how you use our Site and Services. "Personal information" means information that identifies, relates to, describes, or is associated with you.
Information You Give Us. Information you submit through the Services may include: contact details such as your name, address, telephone number, and email; order details such as your name, billing address, shipping address, payment confirmation, email address, and telephone number; account details such as your username, password, and security questions; purchase details such as items you viewed, added to your shopping cart, or saved to your wish list; and customer support details, including anything you choose to include when messaging us. Some features may require you to provide information directly; you may decline, but this may prevent you from using those features.
Information We Collect Automatically. We automatically collect information about your interactions with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include how you access and use our Site and account, device and browser details, network connection information, your IP address, and other details of your activity.
Information From Third Parties. We may receive information about you from third parties, including: companies that support our Site and Services (for example, Shopify); payment processors, who collect payment details (such as bank account, credit or debit card information, and billing address) to process your payment and deliver the products or services you ordered under our contract with you; and marketing partners (for example, Oracle). We or third parties acting on our behalf may also collect information automatically through online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies) when you visit our Site, open or click an email from us, or interact with our Services or advertisements.
Information received from third parties is handled in accordance with this policy. We are not responsible for the accuracy of information supplied by third parties or for their policies or practices. See the "Third Party Websites and Links" section below.
How We Use Your Personal Information
Providing Products and Services. We use your information to perform our contract with you, including processing payments, fulfilling orders, sending notifications about your account, purchases, returns, exchanges, and other transactions, setting up and managing your account, arranging shipments, supporting returns and exchanges, and allowing you to post reviews.
Marketing and Advertising. We use your information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, text message, or post, and showing you advertisements for products and services. This may include tailoring our Services and advertising on our Website and elsewhere to your interests. Where required by law, we will obtain your consent before sending marketing communications, and you may opt out at any time.
Security and Fraud Prevention. We use your information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register for an account, you are responsible for keeping your credentials secure; please do not share your username, password, or other access details with anyone. If you believe your account has been compromised, contact us immediately.
Communicating With You. We use your information to provide customer support and improve our services. This is based on our legitimate interests in responding to you, providing efficient service, and maintaining our relationship with you.
Cookies
Like most websites, we use cookies on our Website to support and improve the Services, including remembering your actions and preferences, running analytics, and understanding how users interact with the Services (based on our legitimate interest in managing and improving them). We may also allow third parties and service providers to place cookies on our Website to tailor services, products, and advertising on our Website and other sites. Where required by applicable law, including the Polish Telecommunications Law, we will obtain your consent before placing non-essential cookies and provide you with ways to manage your cookie preferences.
Most browsers accept cookies automatically, but you can usually remove or block them through your browser settings. Please be aware that removing or blocking cookies may reduce your user experience and may cause some features or general functionality to work incorrectly or become unavailable. Blocking cookies may also not fully stop us from sharing information with third parties such as advertising partners.
How We Disclose Personal Information
We may share your personal information with third parties in certain circumstances, including:
- With vendors and other service providers who act on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping providers.
- With business and marketing partners, including Shopify, to provide you with services and advertising. Those partners use your information in accordance with their own privacy notices.
- When you direct, request, or consent to disclosure, for example to receive products or through social media widgets or login integrations.
- With our affiliates or other companies in our corporate group, based on our legitimate interest in operating a successful business.
- In connection with business transactions such as a merger or bankruptcy, to meet legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
We do not sell personal information, and we do not use sensitive personal information to draw conclusions about you.
International Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA). Where this occurs, we take reasonable steps to ensure that appropriate safeguards, such as standard contractual clauses adopted by the European Commission, are in place in accordance with applicable data protection law.
User Generated Content
The Services may let you post product reviews and other user-generated content. Anything you post to a public area of the Services will be visible to anyone. We cannot control who sees the information you choose to share, and we cannot guarantee that those parties will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make public, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third Party Websites and Links
Our Site may link to websites or platforms run by third parties. If you follow a link to a site we do not control, please review that site's privacy and security policies and terms. We do not guarantee and are not responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of anything found there. Information you share on public or semi-public forums, including social media platforms, may also be seen by other users of the Services or those platforms. Linking to a third party does not, on its own, mean we endorse its content or its owners or operators, except where disclosed on the Services.
Children's Data
The Services are not meant for children, and we do not knowingly collect personal information from them. We do not knowingly direct the Services at anyone under the age of 13. If you are a parent or guardian and believe a child has given us personal information, please contact us using the details below and we will take steps to delete it.
Security and Retention
No security measure is perfect, and we cannot promise "perfect security". Information you send us may not be secure while in transit, so please avoid sharing sensitive or confidential details over unsecured channels. How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.
Your Rights and Choices
Under the GDPR and Polish data protection law, you have the following rights in relation to your personal information. These rights are not absolute; they may apply only in certain circumstances, and in some cases we may decline a request where the law allows:
- Access: ask for a copy of the personal information we hold about you, including how we use and share it.
- Correction: ask us to fix inaccurate personal information.
- Erasure: ask us to delete personal information we hold about you, subject to legal limits.
- Restriction: ask us to limit how we process your information in certain cases.
- Objection: object to processing based on our legitimate interests, including direct marketing.
- Portability: where available, ask for your personal information in a structured, commonly used, machine-readable format and to transfer it to another party.
- Withdrawal of consent: where processing is based on your consent, withdraw it at any time, without affecting processing carried out before the withdrawal.
You also have the right to lodge a complaint with a supervisory authority — in Poland, the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, UODO). We will not treat you differently for exercising your rights. Before acting on a request, we may ask you to verify your identity, for example by confirming your email address or account details. We will respond within the period required by applicable law (generally within one month), free of charge.
Contact
If you have questions about our privacy practices or this policy, or want to exercise any of your rights, please contact us at team@vostric.com.